Free shipping & Returns within 100 days
THIS WEEK 21% OFF - Buy VAT Free
A few weeks a year we do not charge VAT. So you currently receive a standard 21% discount on your order. A special gift from us, for you :-)
FREE SHIPPING for orders above 49,- GBP
If you decide to order above 49,- GBP we are very thankful to you and we will pay for your shipping costs, so that's free shipping!
Ordered before 10 PM, shipped the next day
SunSmiles ships worldwide and the delivery time depends on the shipping destination. Shipping time is displayed on the screen when the shipping company and price is selected by the customer.
The standard delivery times are stated below. If you have not received your parcel after this time, please contact us via [email protected]
- The Netherlands: 1 to 2 business days.
- Belgium: 2 to 3 business days.
- Germany: 3 to 5 business days.
- France: 3 to 5 business days.
- Spain: 3 to 5 business days.
- Portugal: 3 to 5 business days.
- Italy: 3 to 5 business days.
- United Kingdom: 3 to 5 business days.
In case the customer chooses to ship the package without track and trace (only possible in Europe), SunSmiles will not be responsible for any delays in delivery and we are not able to help you with tracking your parcel.
Returns because of product flaws
If you want wants to return the products in case the products have a flaw, due to incorrect packaging or production mistakes, we will send you new products, free of charge, as soon as possible.
Please send an email with a picture to [email protected]
All products can be returned to us up to 100 days after your purchase
In case you are not happy with your products you may return the products of course.
Note that returns can only be processed if the items are unworn, in their original condition and provided with the original labels.
Fitting items is of course allowed. We, therefore, recommend that you fit the shoes on soft surfaces (e.g. carpet) and try them out. Labels and tags may only be removed if this prevents the fitting and reviewing of the article. If you want to return the item, make sure that it is not dirty and return it to us in its original condition and factory packaging.
If you no longer have our delivery box in your possession, you can also use another box, provided it is sturdy enough and the RMA number is written clearly visible on the outside of the box.
Please follow the following instructions:
1) Send an e-mail to [email protected] stating the:
- Your order number
- The reason of return
- In case of a broken product(s) or problem with the size, please include a photo of the product(s).
2) We will process your request and register a RMA (return merchandise authorization) in our systems.
3) You will receive your RMA number from us.
4) Include the pack-list (if you still have it) in the package and please mark which product or products you are returning.
5) Please write the RMA number on a note inside the box and on the outside of the box. It will take a lot longer to process your return and refund if we are unable to find the RMA number.
5) Send the new and unworn product to our fulfillment company in the Netherlands
Het Fulfilment Bedrijf B.V.
Beach Brands B.V. (SunSmiles)
2142 EW Cruquius
The customer is responsible for the shipping costs of returning the product to our warehouse in the case you made a mistake while ordering, or when you just do not like the products you ordered.
When there is a problem with the product itself, because of production errors or other unwanted damage, SunSmiles will pay for these shipping costs.